Refund & Return Policy

Return & Refund Policy

Last updated: Jul 4, 2026

At Functional Nature, LLC (“Functional Nature,” “we,” “us,” or “our”), your satisfaction matters to us. This policy explains our money-back guarantee, how cancellations work, and what to do if something arrives damaged, incorrect, or doesn’t reach you. It applies to purchases made at fxbynature.com.

Our 60-day money-back guarantee

We stand behind our products. If you’re not satisfied with your purchase, you may request a full refund within 60 days of your delivery date — and you do not need to return the product to us. Keep it, share it, or dispose of it; we simply want you to feel good about your purchase.

To request a refund under this guarantee, email us at hello@fxbynature.com with your order number and a brief note about why the product wasn’t right for you. Your feedback helps us improve.

Please note the following terms of this guarantee:

  • The guarantee is limited to one guarantee refund per customer or household.

  • Refund requests must be made within 60 days of the delivery date of the order in question.

  • We reserve the right to decline refund requests in cases of evident abuse, fraud, or activity inconsistent with good-faith use of this guarantee.

How refunds are issued

Once your refund is approved, we’ll process it to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the refunded amount to appear on your statement.

Order cancellations and changes

We begin processing orders quickly to get them to you as fast as possible, so the window to cancel or change an order is short. Cancellation depends on where your order is in our fulfillment process:

  • Before fulfillment begins: You may cancel your order free of charge. Contact us at hello@fxbynature.com as soon as possible.

  • After fulfillment has begun, but before a shipping label has been printed: You may still cancel, subject to a $7 restocking fee to cover the handling already performed. This fee will be deducted from your refund.

  • After a shipping label has been printed or your order has shipped: The order can no longer be cancelled. Once you receive it, it is covered by our 60-day money-back guarantee described above.

Because orders move quickly, we cannot guarantee that a cancellation request will be received in time to stop an order. We’ll always do our best.

Damaged or incorrect orders

We want every order to arrive in perfect condition. If your order arrives damaged or you received the wrong item, please contact us at hello@fxbynature.com within 7 calendar days of your delivery date. Please include your order number and a photograph of the damaged or incorrect item so we can review the issue and make it right.

Lost or undelivered orders

If your tracking indicates your order has not arrived, please contact us at hello@fxbynature.com within 21 days of your order date so we can investigate with the carrier. Because shipments are handled by third-party carriers once they leave our fulfillment center, delivery timing and transit are outside our direct control, but we’ll work with you and the carrier to resolve the situation.

Questions

If you have any questions about this Return & Refund Policy, please contact us at hello@fxbynature.com. We’re happy to help.